Here's the story....
The most boring thing I have ever done is try to analyze my cell phone bill! My eyes glaze over immediately.
However, when the amount was much higher than I anticipated since I terminated my contract for a phone when the contract expired, I knew something was wrong and set out to examine the statement.
My statements are online, which I learned from the customer service representative, looks nothing like a paper, snail mail copy. That's problem number one. Online statements are condensed and eliminate much verbiage, for example, the words TERMINATION FEE are no where to be found in the online statement. I decided to call for help.
This venture took almost 90 minutes!
Who, in real life, has 90 minutes (15 on hold, security screening, computer screen loading, checking current and past statements, getting permission from a manager to give me credit for the termination fee because it is such a "high" amount ($89), my additional inquiry as to if any other fees were incurred due to the new billing system believing I had terminated my contract early, lo and behold there were other incorrect charges ($47.40),(IF YOU DON'T ASK THEY WON'T TELL!!!), more permission sought for more refund, time to calculate the new amount due, getting name of representative in case of a problem since the company won't send out CORRECTED statements)?
All this left me wondering how often in my busy life I just paid bills without closely EXAMINING them.
Do I want to spend 90 minutes of my life doing this? No, but I don't want to be ripped off either.
Look over your statements and call if you are confused by them. It is the customer service reps job to help you understand them and get you answers. It isn't always the reps fault when something goes wrong, just document who you spoke to, the date and time as well, for c.y.a. purposes.
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